Pool & Spa Depot is Middle Tennessee's fastest-growing and most trusted pool and spa retailer, with nine locations across Tennessee, Southern Kentucky, and Northern Alabama.

We pride ourselves on delivering a customer-first experience backed by a strong promotional calendar, premium product selection through the Millennium Buying Group, and in-house expertise. From our Harmonic hot tub manufacturing facility in Franklin, KY to our experienced pool construction team, our 29-year family-owned foundation continues to set us apart in every market we serve.

About the Role

We are seeking a detail-oriented and customer-focused Service Writer to support our service and dispatch operations. This role serves as a key link between customers and technical teams, ensuring service requests, installations, and deliveries are scheduled accurately and handled with care.

The ideal candidate thrives in a fast-paced environment, communicates clearly, and confidently manages multiple priorities while maintaining a high level of customer service.

Key Responsibilities

• Serve as the main point of contact for customers, assisting with service-related questions in person and over the phone
• Schedule and coordinate service calls, installations, and product deliveries
• Maintain accurate and up-to-date customer accounts and service records
• Communicate customer needs clearly to technicians and internal teams
• Build strong customer relationships by identifying needs and offering solutions
• Address and resolve customer concerns with professionalism, urgency, and empathy
• Support team collaboration while adapting to changing priorities and daily demands

Qualifications & Skills

• Previous experience in customer service, service coordination, dispatch, or front office support
• Strong communication skills (verbal and written) with a customer-first mindset
• Excellent organizational and time-management abilities
• Ability to multitask and stay focused in a fast-paced environment
• Strong problem-solving skills with attention to detail and follow-through
• Proficiency in Google Workspace (Gmail, Drive, Sheets, etc.)
• Ability to work independently and adapt to shifting priorities
• Flexible availability, including overtime as needed - peak season may require up to six days/week.

Compensation & Benefits

• Hourly pay: $16 – $20 per hour
• Opportunities for growth based on performance and contribution
• Blue Cross Blue Shield Medical Coverage
• 401(k)
• Paid Time Off (PTO)
• Employee Discounts
• Paid Training

Apply Today

Join a company where your work directly impacts customer experience and team success. Become part of the Pool & Spa Depot family. We will be accepting applications and interviewing candidates between April 17 and May 17. Please apply for this position on this platform.